When visiting Middleton Shopping Centre, it may look a little different to normal. There may be new rules to adhere too, but don’t worry..
We want you to feel safe as we welcome you back. We are sorry if these changes cause you any inconvenience but the health of our customers and staff is our highest priority. Many of these changes have been made as a result of government advice and guidelines.
Q: What is the centre opening hours?
From 15th June, the centre opening hours will revert to 8am until 6pm Monday to Saturday and 10am until 4pm on Sunday. Please be aware that individual retailers may have altered their opening hours in light of safety and available staffing. If you are visiting a specific store, please call ahead to check they are open.
Q:Is social distancing being practiced?
Social distancing has been implemented in the centre since the end of March. From 15th June, you will see further measures implemented. Floor stickers and tape mark out safe distances whilst walking around the centre and also whilst queuing. Please stay to the left as you walk around the centre. You will see plenty of signage whilst visiting, reminding you to practice social distancing and keep a safe 2m distance between anyone who is not in your household.
Q:What can I expect when I arrive at Middleton?
When you arrive, the entrance will be manned by a Middleton shopping centre team member. They are managing entry numbers to the shopping centre and advising people how to stay safe whilst shopping with us. If visitor numbers in the centre have exceeded our safe number, you may have a short wait to enter.
If you arrive by vehicle, as you enter the car park, there will be plenty of signs reminding you to practice social distancing.
Q:What stores are open at Middleton?
The Government have indicated that certain stores may open, whilst others may not just yet. If you intend to visit a specific store, please call ahead to check opening hours before you make the journey.
Q:Where should I queue for the shop I am visiting?
Outside every store front, you will see floor tape which indicates the queuing system. Within that, there will be queue markers indicating the safe 2m distance. Each retail shop will manage the queue for the shop and permit you to enter when it is safe. If the queue becomes too long, you may be asked to return. Whilst this is not ideal, your patience is appreciated whilst they keep you safe.
Q:Is the centre being cleaned more frequently?
Since the end of March, an enhanced cleaning regime has been in place at Middleton. This includes:
Q:Do you have hand sanitiser available for use?
There are several hand sanitiser dispensers available for visitor use in the centre. We encourage you to use these when you enter and exit and after you have touched anything or handled cash. We politely request you do not fill up personal bottles from these dispensers.
Q:Is there a restriction on how many people are in the shopping centre at one time?
Numbers will be limited into the centre by our team. If we exceed the safe number of shoppers at any one time, we will operate a one-in, one-out policy. Thank you in advance for your patience and understanding.
Q:How long can I stop in the shopping centre?
To ensure visitor and staff safety, we are asking you to do your shopping as quickly as you can. We look forward to the day when we can welcome you back and you can stay and socialise as long as you wish, but for now, please do your shopping safely.
Q:Can I stop and talk to friends? If so, how can I do this safely?
We are encouraging visitors to only stay in the centre for as long as absolutely necessary. If you wish to stop and speak to friends, please arrange to meet them outside rather than in the malls. Where possible we would like to keep people constantly moving, in order for social distancing to be practiced effectively.
Q:Will children be allowed inside the Centre if not accompanied with a parent?
We recognise that in some instances, parents have to rely on children to shop for them. In order to prevent children being refused entry it would be beneficial if they have a note confirming their parent has sent them. We cannot, however, permit groups of children into the centre unaccompanied.
Q:Are the public toilets open?
Due to size and space restrictions preventing safe social distancing in the public toilets, the toilets are temporarily closed to maintain visitor and staff safety. If you have a disability, medical need, small children or require a toilet urgently, the two disabled toilets are available. If you so use our toilets for any of these reasons, please wash your hands thoroughly after use for at least 20 seconds.
Q:Is the car park open?
Yes, the car park is open. The number of available spaces will stay the same and we ask you respect social distancing throughout the car park. The car park entry barriers are cleaned regularly throughout the day. Usual car parking charges apply, however please be aware that our pay stations only accept cash at this time.
Q:Are the lifts operating? If so, how is this being made safe?
To maintain social distancing, our lifts will be operational but reserved for the elderly, less able and pushchair users only. Only one household per lift is permitted to keep visitors safe. We ask all other visitors to use the stairs.
Q:If I use the stairs, how will social distancing be enforced?
To maintain the flow of people safely, we have designated stairs for upward travel and downward travel. Alternatively, escalators can be used to enable access to all floors. Maintain a safe 2m distance from anybody who is not from your household.
Q:Do I have to wear a face covering when I shop with you?
The Government have not made face coverings compulsory whilst shopping. If you wish to wear a face covering whilst shopping with us, this is fine. You may also see some of our team and retail staff wearing face coverings for their own safety.
Q:Where do I go if I have a problem or a question?
The Middleton team are on hand at all times to answer questions or address any concerns you have. You will find them on every entrance and patrolling the malls. They can be identified by their navy s uniform or a high visibility vest.
Q:What if I am uncomfortable if someone gets too close to me?
If another visitor gets too close to you and you feel uncomfortable, they may just need a reminder to keep social distance. If you feel unsafe or uncomfortable at any time, please let a member of the Middleton team or any of our retail store teams know.Back >