Centre Managers Marie Gribben of Middleton Shopping Centre, and Kirsty Williams of Mill Gate Shopping Centre, agreed to a collaborative approach to conflict management training, hosting classes at both of their locations. This innovative approach allowed for the majority of the Aston Services Group teams at both centres to attend a training session which provided excellent results.
The Conflict Management Training class was open to anyone from either team who wished to attend resulting in an outstanding turnout for both locations with members of maintenance, housekeeping, customer services and security teams taking part. The syllabus was delivered in a very flexible relaxed style to enable the teams to discuss any current issues or concerns and allow them to take away applicable, practical knowledge and understanding of the subjects covered. These topics included:
The training was provided by Phil Newton, a specialist provider of a number of key courses including; Emergency First Aid at Work, Mental Health First Aid in the Workplace, Conflict Management Training and Manual Handling and Safeguarding. Phil has an extensive CV in the key areas associated with the training requirements which reinforced why he was the natural trainer to provide this support. His extensive experience and qualifications include:
Following a separate training session led by Phil at the Walkden Town Centre a few weeks ago, the Conflict Management Training course has now been delivered to over 50 ASG employees.
Simon Hawkins, ASG Operations Director commented on the training, “Clearly the training has been incredibly well received, Phil’s expertise in this area is self-evident and the knowledge he impairs to our teams will be invaluable when trying to peacefully resolve conflict on site. We are looking forward to more courses being scheduled in the near future for other key client locations so we can give as many of our employees as possible the opportunity to manage an environment when conflict arises.”
Marie Gribben, Centre Manager at Middleton Shopping Centre, also commented on the course’s success, ”We couldn’t have hoped for a better outcome, professional tuition of this kind is essential, and the attendance just shows how engaged and focused the ASG teams are on the wellbeing of the centres and are visitors.”
Kirsty Williams, Centre Manager at Mill Gate Shopping Centre added, “It was great that the collaborative approach allowed the vast majority of the ASG team to attend. They enjoyed themselves and learned a lot, I’m sure they would all join me in thanking Phil for very useful and practical sessions at both locations.”Back >